Shipping policy
Last updated: August 2026
Shipping policy
Where we ship
NEMO ships to the continental US, Alaska, and Hawaii from our warehouse in Denver, Colorado. International orders are not currently accepted; if you're outside the US, email hello@nemo.us and we'll let you know when that changes.
Processing time
Orders placed by 2 PM Mountain Time on business days ship the same day. Orders placed after 2 PM or on weekends ship the next business day.
Shipping speed & carrier
- Standard (UPS Ground) — 3–5 business days to most US addresses. Free on the VANBIKE rack, free on any order over $150.
- Expedited — available at checkout for a flat surcharge, 1–2 business days to most US addresses.
- Racks over 30 lb ship via UPS Ground only.
Tracking
You'll receive a tracking number by email within 24 hours of shipment. If you don't see it, check your spam folder — or email hello@nemo.us.
Damaged in transit
Contact returns@nemo.us within 48 hours of delivery with photos. We'll replace at no charge — no need to return the damaged unit.
Address changes
Once an order has shipped, we can't reroute it. Please double-check your address at checkout. If you notice an error before shipment, email us immediately.
Contact
Questions: hello@nemo.us